Submit a Ticket
I want to report a stolen
*
Bike incl. Battery
Bike without Battery
Battery
Part(s) of the Bike
What type of customer are you?
*
Courier
Business
For which company are you working?
*
Need Replacement For a Bike
*
Yes
No
First & Last Name
*
Your Email
*
Your email address connected to your CYCLE subscription
Email cc
Separate email addresses with a comma
Subject
*
Date of Theft
*
Please tell us the date of the theft
City of Theft
*
Please tell us in which city the theft happened.
4 or 5 Digit Bike Number
*
Enter the number shown on the bike key or in the CYCLE app under "Subscription".
Battery ID
*
Lock status
*
Bike was locked
Bike was not locked
Please make sure the police report indicates whether or not the bike was securely locked
Police Report Case Number
*
Please put in the case number of the police report.
Police Report
Please upload a
valid
police report. Information on what must be stated in the police report can be found in our
FAQs
(on the right side).
Additional Upload 1
Additional Upload 2
Additional Upload 3
Team
Questions answered truthfully
*
I hereby confirm that the police report includes the bike number, whether the bike was locked, the date and time and a description of the theft.
I understand that failure to upload a report with the above information may result in the payment of the full compensation fee.
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